- Can I contact you by email?
Yes, please email service@edemporium.com.
- Can I cancel my order?
Yes, as long as the order has not already been shipped we will be able to cancel your order, please contact us via phone or email and a member of our team will happily help you.
- How much is delivery?
Postage costs vary depending on the location we are shipping to. Please see our shipping information for more details.
- Do you deliver to any country?
We deliver to all countries and the delivery charge will be worked out dependant on where the item is being shipped to. Please see our shipping information for more details.
- Can I track my item?
Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item.
- How long will my order take to arrive?
It depends on where the item is being delivered we aim to pack all orders within 24 hours
- How will my order be delivered?
We send items using the EMS, YunExpress or 4PX courier delivery service.
- Do you gift wrap items?
Some of our products offer gift wrapping, please pay attention to the instructions on the product details page. We can also provide custom packaging services, please email us the packaging requirements.
- Is it safe to make a payment online?
Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by PayPal, Shopify Payments.
- How do I return an item?
Please see our returns section of the website for detailed information about how to return an item. We to offer an effective and fuss free returns service, so please feel free to call or email if you have any queries.
- What is your returns policy?
Please see our returns section of the website for the full returns policy.
- My order contains a faulty item can I return it?
Yes, please see our returns section of the website for detailed information about how to return a faulty item.
- Who pays for return postage?
You are responsible for the cost of returning the item to us.
- When will I receive my refund?
We will process refunds within 24 hours of receiving the returned items as long as the goods have been returned in re-saleable condition with all tags and associated packaging.